Billing FAQ

How often does EnerCare Solutions bill?
If I sign up for the pre-authorized payment plan will I still get a statement?
What if I change financial institutions or close an account?
Can I receive an electronic bill?

If you have additional questions about your bill, you can reach our billing department by phone or use the service request form on our contact us page.

How often does EnerCare Solutions bill?

EnerCare Solutions offers you the convenience of bi-monthly billing.

If I sign up for the pre-authorized payment plan will I still get a statement?

A statement will be issued to you bi-monthly for your records. Once set up on pre-authorized payment plan you will find the text “Pre-Authorized Payment Plan. Do Not Pay” printed on your statement. The notification will be on the stub portion of your statement at the bottom right hand side as well as on the bottom of the main portion. The amount due will be deducted from your account by the due date of the invoice. Visit the pre-authorized payment plan section of this site for more information and the sign-up form.

What if I change financial institutions or close an account?

Contact our office in advance of doing so to make alternate arrangements. Should payment be rejected by your financial institution, a $25.00 fee plus applicable taxes will be applied to your next invoice.

Can I receive an electronic bill?

EnerCare Solutions will soon be offering you the convenience of viewing and paying your bill online through our online billing system. Look for the insert in your bill when we launch this option.

Registration will be quick, easy – and environmentally friendly. All you will need is a valid email address, your account number, and the postal code where you receive your bills.

In the meantime, please take advantage of paying your bill online through your local bank.

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